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Longdales House Lincoln | Terms and Conditions

Longdales House and bgvenues are the Trading Name of Bishop Grosseteste University Lincoln.

Thank you for choosing to book with Longdales House, Lincoln. By making a booking, you accept and agree to our Terms and Conditions as detailed below.

Longdales House is situated on the edge of Bishop Grosseteste University Lincoln campus.

BOOKING

Bookings may be made on-line via our website. A non-refundable deposit or full payment will be required to confirm your booking. The amount will be clearly indicated at the checkout point of the booking screen. Any balance due is payable on arrival.

CANCELLATION BY YOU, THE GUEST

For all cancellations, a deposit of £10 per person per night will be retained by us. For cancellations more than 48 hours in advance, a refund of any monies paid (less the deposit) will be made. For cancellations within 48 hours of arrival, full payment will be required and no refund will be made.

CANCELLATION BY US

In the unlikely event that we have to cancel your booking because the accommodation was unavailable for reasons beyond our control, we would endeavour to find you alternative accommodation locally. In the event we could not do so, a full refund of all monies paid to us would be made. Our liability would not extend beyond this.

We reserve the right to require any guest to leave the premises if we find that your behaviour is unacceptable or is such that it detrimentally affects the stay of other guests. Deposits for any outstanding accommodation will not be refunded.

ARRIVAL AND DEPARTURE

Check-in is between 4-00pm and 8-00pm. Later check-in may be available if arranged in advance. Rooms must be vacated by 10-00am on the day of departure. Please be aware that we do not operate a 24 hour check-in/check-out service and that our Reception will be unmanned for much of the time. All guests will be issued with keys for access to Longdales House and to their room/s upon arrival. Details of the location for check-in will be included with your booking confirmation.

CHILDREN

We welcome children of all ages.

SMOKING

Smoking is not permitted on the premises nor in the grounds of the University campus except in designated areas. There is a Smoking Area adjacent to The Venue outside Longdales House. If you smoke in your room, you will be charged for the full cost of deep cleaning the room and its contents, and the room rate for the period that the room is out of use.

PETS

We regret that pets are not permitted at Longdales House.

DAMAGES AND BREAKAGES

Although we do not normally make a charge for minor breakages and accept minor wear and tear, you are liable for any breakages or damage you cause to the accommodation or the property therein. Please report all breakages/damage to us. If any breakages or damage is significant, we reserve the right to invoice you for the cost of repair/replacement.

GUEST'S PROPERTY

Guests are responsible for their own personal belongings and property and should ensure that any valuables they bring with them are covered under their own insurance policy.

LIABILITY

Longdales House, bgvenues and Bishop Grosseteste University Lincoln, do not accept any liability for any loss, damage or injury to you or to any member of your party or any property or vehicles, unless proven to be caused by the negligence of ourselves, our employees or our contractors whilst acting in the course of their employment.

USE OF THE SPORTS AND FITNESS CENTRE

Guests may take up free usage of the Gym at the Bishop Grosseteste University Sports and Fitness Centre during your stay. The use of these facilities is subject to conditions as laid down on the Sports and Fitness Temporary Registration voucher which must be completed before using the facilities. The Sports and Fitness Centre may be subject to restricted opening times, and the offer of the use of these facilities is not a guarantee that the facilities will be available. In such cases, where these facilities are not available, no refund of any or all of the accommodation charges will be made.

PROMOTIONS AND SPECIAL OFFERS

From time to time we may have promotions or special offers available. Any such promotion or special offer will be subject to the above Terms and Conditions and may be subject to further conditions. Such conditions will be detailed within the promotion or special offer information.